Yenya Bet Privacy Policy

Before you provide an identity document or request a withdrawal, you should understand why that information is needed and how it is handled. Yenya Bet respects your privacy and is committed to protecting personal information. We collect account, verification, payment, activity and device data to deliver services, protect accounts and meet applicable obligations. For privacy questions, use Contact Us.

This policy covers the website, mobile version, app, account services, sports betting, live betting, games, Keno, bonuses, payments, support and communications. It applies to registered players, browsing visitors and people contacting support before registration, in Addis Ababa and other Ethiopian regions. “Personal data” means information identifying you, directly or indirectly; “processing” means collecting, using, storing, sharing or deleting it.

Who We Are

Yenya Bet provides online betting and gaming services for eligible adults in Ethiopia, subject to applicable Ethiopian laws and regulations, relevant license conditions and regional restrictions. Operator identification should be checked through About Us. Review License & Regulation and the competent authority’s latest information to verify the current licensing and regulatory status. This policy is not evidence of regulatory approval.

Information We Collect

The information required depends on your interaction with us. Browsing does not require the same account-holder information as identity verification or a withdrawal.

• Account data: name, phone number, email, date of birth, username and password-related security data.
• Verification data: identity documents, age-check results, KYC information and fraud-prevention records. KYC means “Know Your Customer”: checks to establish identity and eligibility.
• Transaction data: deposits, withdrawals, payment method details, payment authorizations, balance history and bonus activity.
• Betting and gaming data: bets, odds, results, live betting activity, Keno entries and game sessions.
• Technical data: IP address, device type, browser, operating system, app version, cookies and log files.
• Communication data: support messages, complaints, emails, chat logs and call records where applicable.
• Responsible gaming data: limits, self-exclusion requests, risk indicators and account restrictions.

Yenya Bet personal data collection should be limited to what is necessary for lawful, operational, security and regulatory purposes. Do not send unrelated sensitive information, passwords or payment PINs to support.

How We Use Personal Data

We process information to create and manage accounts, confirm identity and age eligibility, enable secure login, process deposits and withdrawals, and settle bets, winnings, bonuses and promotions. For example, a withdrawal check may compare account details with payment records before payment authorization.

Betting account data also helps investigate suspected fraud, multiple accounts, payment abuse, bonus abuse and suspicious betting patterns. Technical records support troubleshooting, service improvements and customer support across the website, app and games.

Other purposes include important service notifications, responsible gaming controls, dispute handling and applicable legal, tax, accounting, anti-money laundering (AML), licensing and regulatory duties. Marketing is sent only where allowed, with available opt-out options. Declining marketing does not prevent essential account or security messages.

Legal Basis / Lawful Reasons

Processing may be necessary to provide requested services, meet legal obligations, protect users and the platform, prevent fraud or resolve disputes. Consent may be required for particular activities. The applicable lawful reason depends on the purpose, circumstances and relevant legal requirements; this privacy policy in Ethiopia does not assume that every activity has the same basis.

Where processing depends on consent, you may withdraw it through the available controls or support. Withdrawal does not automatically require deletion of records retained for another lawful reason.

Cookies and Tracking

Cookies are small files stored on your device. They and similar technologies may maintain login sessions, protect accounts, remember preferences, analyse traffic, improve page performance and support permitted marketing measurement. A session cookie, for example, can help maintain continuity between betting pages.

Read the Cookie Policy for further details and available controls. Browser settings can limit cookies, although blocking essential cookies may affect sign-in or other functions. Optional tracking should be subject to consent where required.

Data Sharing

Yenya Bet does not sell personal data as a product. Necessary disclosures may involve payment processors, identity verification providers, hosting and cloud infrastructure providers, analytics and security tools, customer support tools and professional advisers.

“Third-party service providers” means separate businesses performing services needed to operate the platform. Their access should be limited to the relevant purpose and subject to appropriate confidentiality, security and contractual requirements. Information may also be disclosed to regulators, law enforcement or courts when legally required.

International Transfers

Some providers may store or process Yenya Bet player information outside Ethiopia. Where this occurs, transfers must meet applicable legal requirements and use suitable safeguards for the information involved. You can ask support about overseas processing and the protections applicable to your data; provider locations should not be assumed.

Data Storage and Retention

Records are kept only as long as necessary for account operation, financial recordkeeping, dispute resolution, fraud prevention, responsible gaming and applicable regulatory obligations. Different categories may require different retention periods.

Closing an account does not necessarily erase its transaction or verification history. Some records may remain where lawful retention is required, including records needed to maintain self-exclusion. Information no longer needed should be securely deleted or anonymised.

Security Measures

Yenya Bet data protection relies on reasonable technical and organisational measures appropriate to the information and risks involved. These may include encryption where appropriate, restricted access, secure login systems, monitoring, staff confidentiality, backups, fraud detection and internal handling procedures. No online system can guarantee complete protection.

For Yenya Bet account security, use a unique password and keep verification codes private. Before using Yenya Bet login, confirm the website address against a trusted official communication channel. If using an app or APK, verify its source rather than relying on unsolicited download links. Report unexpected account access promptly.

User Rights

Depending on applicable law, you may request access, correction, deletion, restriction, objection or information about processing. Requests concerning Yenya Bet privacy may require proportionate identity checks to prevent disclosure to another person. Legal, financial, security or regulatory retention duties may limit what can be changed or deleted.

1. Step 1: Contact support through the official contact page and identify the privacy issue or right you wish to exercise.
2. Step 2: Provide enough account information to locate the records; submit identity documents only through the instructed secure channel.
3. Step 3: Keep the request reference and ask about the applicable response period and complaint-handling procedure.

Age Restrictions and Children’s Data

Services are intended only for eligible adult users. Yenya Bet must not knowingly collect personal data from underage users. A parent, guardian or anyone who believes underage information has been submitted should contact support so it can be investigated and handled appropriately. See the Age Restriction Policy for eligibility requirements.

Responsible Gaming and Account Restrictions

Account activity, deposit limits, self-exclusion requests and relevant risk indicators may be processed to support responsible betting measures and enforce restrictions. A self-exclusion record may need to remain available after account closure to help prevent renewed access. Read Responsible Gaming for related controls and support information.

Terms, Bonuses, and Payments

This policy works alongside the Terms and Conditions, bonus rules, payment checks and anti-fraud controls. Before registering or funding an account, check verification requirements, withdrawal procedures, transaction limits, fees and processing times. These conditions can differ between payment methods; convenience alone is not a reliable comparison.

A bonus eligibility review may use promotion and account history, while a payment dispute may require a record of transaction. Use an authorized service channel for supporting documents and ask why additional information is required if a request is unclear.

Updates to This Policy

The Privacy Policy may change when services, laws, security practices or processing activities change. The current version should be available on this page, with significant changes communicated where required. Before providing new categories of information, review the relevant sections and contact support if the purpose or handling remains unclear.